Shipping Policy

SHIPPING POLICY

Thanks for shopping with The Indigo Phoenix! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

Shipping and processing times

We process all orders within three to five business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

Domestic shipping costs and estimates

We’re happy to offer free domestic shipping on orders over $65. With all of our shipping options, products are expected to arrive in up to 15 days of placing your order, though sometimes we experience delays.

Here’s a summary of our other shipping options:

Economy: 8.95

Standard Shipping: 4.95

Free Shipping: Unlocked with orders over $65

International shipping costs and estimates

We also offer the following options for international shipping.

Economy International: 9.99, up to 18 days

Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. The Indigo Phoenix isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.

How can I track my order status?

You can visit this link with your order number to check the status of your delivery.

You’ll also receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.

If for some reason you haven’t gotten your order in more than 14 business days, please contact us at support@theindigophoenix.com. We’ll look into it for you!

Returns and refunds policy

We offer a return policy that applies for seven days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.

In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.

For any return or exchange inquiries, please email us ASAP at support@theindigophoenix.com. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.

To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy here.